2019 Fiesta SE screen blank and no audio

[Shoreymjr]

I have a 2019 Fiesta SE with SYNC3. One day the screen went black and I can’t get any sound. I checked the fuse and it’s fine. I also tried a soft reset by pressing the power and seek/forward buttons. I pulled the fuse and left it out for several minutes and that didn’t do anything either. Any ideas?

 

[econoboxrocks]

You could try disconnecting the battery. That would force the whole system to reset. Not saying that will work, though. Are you still under warranty?

 

[Shoreymjr]

I’ll try that. No, just under 60k miles.

 

[Handy Andy]

To help,

I have a 2018 with SYNC2 that often "hangs up" - seems it wants to do this when it wants to.

What I find is to leave it alone, but on. Why? More than likely it is a programming "clean up" issue that the PXE software (UNIX) has some house cleaning from Apps and updates that never completed. I only use it to run an USB stick for music. So even with a little simple thing to play as MP3's the thing often resets.

Since you've tried the "soft reset" and it didn't seem to fix anything - the other options are to clear any traffic on its CAN/USB bus system by pulling the battery - then any contention devices will also be reset, and the handshaking will start all over again.

IF you haven't done a 10-minute Initialization routine in a while - this may be a good time to also do that. Just a cold start after pulling the battery overnight and let the system warm up - if it's not going anywhere - while in idle the devices will attempt to restart and this also helps the PCM clean house and reset its own sensors back to zero and clear / test conditions and put it in its good-to-go Idle and mixture settings.